Is Sage 50 support 24/7

Sage 50 support availability depends on the type of support plan and the region. Standard support is typically offered during regular business hours, usually Monday through Friday, from 9 AM to 6 PM (Eastern Time) in the U.S. However, these hours can vary depending on the country or region.For users with a premium support plan, Sage offers extended hours, which may include priority support and faster response times, often providing more dedicated assistance for complex issues. While premium support offers extended hours, it is still largely based on business hours.Outside of regular support hours, Sage 50 users can access a variety of self-help resources. The Sage online Help Centre, community forums, and troubleshooting guides are available 24/7. These resources offer instructional videos, FAQs, and solutions to common problems without needing to contact support directly.If you need to speak with a live person outside of business hours, you may experience longer wait times, and there could be fewer support channels available. To confirm the exact support hours for your region or plan, check your support agreement or visit the Sage website. Additionally, users seeking round-the-clock help may explore third-party support services or rely on Sage’s online self-help options.
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